Frequently Asked Questions (FAQ) – TCG Datae
1. What is TCG Datae?
TCG Datae is a consulting firm that provides back-office research, data verification, and operational support to law firms, particularly those working in probate, estate matters, and unclaimed property. We specialize in delivering timely, accurate information and solutions that help attorneys and legal teams close cases more efficiently.
2. Is TCG Datae a law firm?
No, we are not a law firm and do not provide legal advice. We work alongside attorneys and law offices by offering investigative research, document support, and operational services to enhance legal workflows. Any legal decisions or representation must be handled by licensed attorneys.
3. What services does TCG Datae offer?
Our services include but are not limited to: Heir and beneficiary research, case background investigation, document drafting, address tracing, probate support, client outreach, and data analysis. We also help law firms manage and streamline case operations, especially in high-volume claim environments.
4. Who do you work with?
We primarily support law firms, notaries, and legal consultants. We also collaborate with investigators, probate specialists, and document processors who require accurate and confidential case research and document handling.
5. How do you ensure data accuracy?
We use a combination of verified public databases, proprietary research tools, and human expertise to ensure data is accurate and reliable. Every case is reviewed by trained professionals who cross-check details and flag inconsistencies before delivering results.
6. Do you handle sensitive or confidential information?
Yes. TCG Datae handles highly sensitive client and case data. We operate under strict confidentiality protocols, utilize secure digital environments, and limit access to information on a need-to-know basis. We take privacy and data protection extremely seriously.
7. How long does it take to complete a case research request?
Turnaround time depends on the complexity of the case. Standard cases may take 24–72 hours, while more complex cases requiring extensive verification may take longer. We always prioritize urgent cases when requested.
8. Can you help identify heirs for probate cases?
Absolutely. Identifying and verifying heirs is one of our core services. We follow intestate succession rules based on the jurisdiction involved, trace family trees, and validate relationships using various tools and public record systems.
9. Do you contact heirs directly?
In most cases, we do not contact heirs unless specifically authorized by the law firm or client managing the case. However, we can prepare contact strategies or assist in the process when collaboration is requested.
10. What makes TCG Datae different from other research providers?
Unlike automated data vendors, we combine legal insight with human-led investigations. Our services are tailored to the legal industry, ensuring that research aligns with court standards, claim requirements, and attorney workflows. We also provide bilingual support and international reach.
11. Where is TCG Datae located?
Our administrative headquarters is in Miami, Florida. We also operate a research and support team internationally, allowing us to offer cost-efficient, bilingual, and flexible service coverage across time zones.
12. How do you collaborate with law firms?
We act as an extension of your legal operations. Law firms send us case files or specific research tasks, and we deliver reports, summaries, or ready-to-use documentation. We also offer ongoing support for high-volume caseloads.
13. Do you offer monthly plans or retainers?
Yes, we offer flexible engagement models including per-case pricing, monthly retainers, and dedicated team access depending on the firm’s needs. We can customize a plan that aligns with your case volume and workflow preferences.
14. How can I start working with TCG Datae?
Getting started is simple. You can contact us through our website, email, or phone. We’ll schedule a brief consultation to understand your needs and recommend a service structure that works best for your operation.
15. What if I need support outside business hours?
Our team is available Monday through Friday from 9 AM to 6 PM (EST), but we can accommodate extended support hours upon request. For urgent matters, we provide direct contact to designated team leads who can assist outside normal business hours.
