TCG DATAE provides administrative and investigative support services. Payments collected represent professional service fees for research time, document coordination, administrative processing, and case-related operational support. Because of the nature of these services, refunds are limited and subject to review.
Legal document
Refund Policy
Payments represent professional service fees for research time, document coordination, and case-related operational support.
Effective: Jan 2026
Florida law
7 sections
Table of contents
Overview
01
Nature of services
Our services involve structured research, document preparation assistance, third-party submissions, compliance coordination, and administrative case management. Once a request is accepted, internal resources and personnel time are allocated immediately.
Because these services are time-based and operational, fees compensate professional effort rather than physical goods.
02
Non-refundable services
Fees are generally non-refundable once any of the following has occurred:
Research or administrative processing has commenced.
Documentation review or coordination has begun.
Requests have been submitted to government agencies or third parties.
Certified copies, translations, apostilles, or related services have been ordered.
Third-party costs are never refundable once incurred. This includes filing fees, certified document costs, translation charges, and courier services.
03
Refund review eligibility
Refund requests may be considered case by case, under limited circumstances:
Duplicate payment.
Clerical or billing error.
Cancellation requested before work has commenced.
All refund determinations are made at the sole discretion of TCG DATAE following internal review.
04
Chargebacks & disputes
Contact our office directly to resolve any billing concern before initiating a chargeback with your financial institution. We can usually settle it faster than the bank can.
Initiating a chargeback without prior communication may delay resolution and will require us to submit supporting documentation demonstrating the services rendered.
05
Approved refund processing
If a refund is approved, processing takes approximately 5–10 business days, depending on the original payment method and your financial institution.
Refunds are issued only to the original payment method, unless the law requires otherwise.
5–10
Business days
Original
Payment method
06
Service completion
Once a service has been completed or substantially performed, no refunds are issued. Completion includes research delivery, document procurement, submission confirmation, or administrative case closure.
07
Contact information
To request a refund review, contact us with your full name, a description of the service, and your payment reference details.
Organization
TCG DATAE
Mailing address
P.O. Box 226440
Miami, FL 33222
Miami, FL 33222
Email
Phone
TCG DATAE · Refund Policy
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