Refund Policy – TCG Datae
Effective Date: January 2026
TCG Datae provides administrative and investigative support services. Payments collected represent professional service fees for research time, document coordination, administrative processing, and case-related operational support. Due to the nature of our services, refunds are limited and subject to review.
1. Nature of Services
Our services involve structured research, document preparation assistance, third-party submissions, compliance coordination, and administrative case management. Once a request is accepted, internal resources and personnel time are allocated immediately.
Because these services are time-based and operational in nature, fees compensate professional effort rather than physical goods.
2. Non-Refundable Services
Fees are generally non-refundable once any of the following has occurred:
- Research or administrative processing has commenced.
- Documentation review or coordination has begun.
- Requests have been submitted to government agencies or third parties.
- Certified copies, translations, apostille, or related services have been ordered.
Third-party fees, filing fees, certified document costs, translation charges, courier services, and similar expenses are non-refundable once incurred.
3. Refund Review Eligibility
Refund requests may be considered on a case-by-case basis under limited circumstances, including:
- Duplicate payment.
- Clerical or billing error.
- Cancellation requested before work has commenced.
All refund determinations are made at the sole discretion of TCG Datae following internal review.
4. Chargebacks & Disputes
Clients are encouraged to contact our office directly to resolve billing concerns prior to initiating a chargeback with their financial institution.
Initiating a chargeback without prior communication may delay resolution and require submission of supporting documentation demonstrating services rendered.
5. Approved Refund Processing
If a refund is approved, processing time may take approximately 5–10 business days, depending on the original payment method and financial institution policies.
Refunds are issued only to the original payment method unless otherwise required by law.
6. Service Completion
Once a service has been completed or substantially performed, no refunds will be issued. Completion includes research delivery, document procurement, submission confirmation, or administrative case closure.
7. Contact Information
To request a refund review, please contact us with your full name, service description, and payment reference details.
TCG Datae
P.O. Box 226402, Miami, FL 33222
Email:
[email protected]
Phone:
+1 (866) 496-4477